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ERA Hosting FAQ's and Knowledge Base

  • What is Cloud Communications?
    Cloud communications refers to systems that are stored off premises and managed by a service provider. In many cases, deploying business communications in the cloud means lower up-front costs and reliability not achieved by an on-premises solution. More than simply hosted voice or unified communications, cloud communications is an effective way to build, deploy and scale enterprise communications systems.
  • What are the reasons to choose Cloud Communications?
    • Cost Savings
    • Reduce IT complexity while saving hardware and manpower costs by shifting your communications to a cloud environment.
    • Improve Employee Productivity
    • Increase collaboration with a rich suite of easy-to-deploy capabilities, including advanced voice, collaboration and video tools.
    • Migrate at Your Own Pace
    • With multiple deployment models, you can transition your communications to the cloud at a pace that's right for your business.
    • Enable a Mobile Workforce
    • Bridge multiple offices and keep employees connected with communication tools that give employees access to resources from anywhere.
  • What forms of resiliency are in place?
    Each instance utilises Mitel's leading edge software. All instances have a resilient pair which utilises seamless failover should a host fail. All servers are deployed with a resilient backup in our Tier 2 Data Center.

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